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Order Status & Tracking FAQs
Check whether your order has shipped, track your package, change or cancel an order, and get help fast. Most answers are one click away in your account.
Quick Order Actions
Jump straight to what you need. You’ll be asked to sign in first.
What Your Order Status Means
When you view an order in your account, you may see one of these statuses:
Awaiting Payment
Order placed, but payment hasn’t cleared yet — common with wire transfers, checks, and POs.
Awaiting Fulfillment
Payment received; your order is queued to be picked and packed.
Shipped
On its way — a confirmation email with tracking has been sent.
Completed
Delivered and closed. Need help? Just contact us.
Frequently Asked Questions
Tracking, changes, cancellations, and order help.
Sign in via “Login / My Account” and open Order Status to see whether your order has shipped. When it leaves our warehouse, we email a shipping confirmation with tracking.
Open Order Status in your account to view tracking, or use the tracking link in your shipping confirmation email to follow the package on the carrier’s site.
Contact us promptly if you wish to cancel. We can usually cancel an order before it ships; once it has shipped, it will need to be handled as a return.
Possibly — if the order hasn’t shipped yet. Contact us as soon as possible with your order number and the change you need, and we’ll do our best to update it before fulfillment.
Received the wrong, damaged, or missing item? Contact us by email or phone with your order number and a quick description (photos help for damage), and we’ll make it right.
Check your spam or junk folder first, and confirm the email address on your account is correct. Still nothing? Contact us and we’ll confirm your order and resend the details.
In-stock orders are processed as quickly as possible, and you’ll get a shipping confirmation with tracking once your order leaves our warehouse. For lead time on a specific part or a large/special order, contact us for an estimate.
Need Help With an Order?
Have your order number ready and our team will jump on it. Response within one business day.
